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Participants can more easily minimize a meeting, as well as the ability to tap on the self-view in gallery view to open a new Virtual Backgrounds and Filters selector, to quickly make changes to their video appearance.
Quicker enablement of gesture recognition - Windows, macOS. Gesture recognition can be quickly enabled and disabled during a meeting directly from the meeting toolbar. Hosts and co-hosts are able to better manage breakout rooms with the ability to search participants or breakout rooms by name, allowing them to quickly view, assign, or move participants between breakout rooms.
Webinar attendees can now experience the sharing of simultaneous presentations by panelists. This is the same functionality that is already available in Zoom Meetings. The webinar attendee can choose which screen to view, such as seeing the content in their language when a presentation is shared in different languages. This can be helpful when sharing presentations in multiple languages.
Webinar panelists can launch Zoom Apps during their webinars and share their view of the app with attendees. For some apps, attendees can be invited to open the app and collaborate with the panelists. This feature requires version 5. Chat folders can be used and created through the Zoom mobile app, in addition to the desktop client. Chat message linking can be done to and from private channels, group chats, and conversations.
Only users with existing access can view the referenced channels, group chats, or messages. Users are shown a notification when they are added to a chat channel or group chat. Admins can restrict at the Group level if users can create their own public or private channels. This can be configured for both new and existing user groups, and Admins can change the setting at any time. Admins can suppress deleted or deactivated user notifications in group chats and channels.
Sidebar and folders enhancements - Windows, macOS. The Starred section has moved to the top on the sidebar, above all folders. The preview of unread Chats or Channels that appears when hovering over an unread badge on a collapsed folder or section will now include all or me mentions.
Support for adding users to a channel in bulk - Windows, macOS, Linux. Zoom Chat channel admins can add members to an existing channel in bulk by copy-and-pasting a list of email addresses.
Separate emails are detected by a space, semicolon, comma, or new line. This setting can be set for a time duration if desired. Users can search and dial a desk phone from the Zoom client. Calls from Zoom Phone to Zoom Contact Center route directly to one another for best call quality and will not incur charges as an outbound Zoom Phone call. Note: Calls will continue to incur charges as an inbound Zoom Contact Center call.
This can be useful for accounts with both products and route calls from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow. Agents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number. If enabled by an admin, consumers will see the estimated wait time while waiting in the queue for a video engagement Waiting Room. The estimated wait time is based on several factors including the average handling time. Enhancements to voice call recordings during call transfers - Windows, macOS.
When a call is being recorded and the agent transfers the call to a Zoom Phone user or to an external number, the contact center voice call recording will stop. Enhancements to chat feature in video engagements - Windows, macOS. There are several UI enhancements to the chat feature in video engagements to better match the web chat experience.
Enhancement to video engagements - Windows, macOS. When an additional consumer is in a video engagement and then they leave, the engagement will continue for the remaining agent and consumer. Test video and microphone - Windows, macOS.
Consumers can test their video and microphone when joining a video engagement using a web browser. Enhancements to closed engagements tabs - Windows, macOS. When viewing the closed engagements tab, supervisors and agents can search for specific engagement or filter to a subset of engagements.
Account owners and admins can no longer set a wrap-up time for chat and SMS engagements. This is being changed to improve the experience for agents that handle several chat engagements at once and gives agents more time to set a disposition.
Agents will not be able to set a disposition for a closed SMS or chat engagement. Dispositions will be re-enabled in a future release for SMS and chat engagements. Enhancement to Salesforce integration - Windows, macOS. These fields will be synced to Salesforce when the agent clicks Done. Guest mode for authenticated users - Windows, macOS. Meeting users can access a Zoom App through Guest mode, even if they are authenticated in the meeting.
This allows users some functionality when collaborating on apps that have not been pre-approved by an admin or installed by them directly. Zoom fixes macOS issue that could have left microphones active after calls ended.
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